Terms of service

Terms of Service

Last Updated: July 2026

Welcome to Shouzam. By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website.

1. General

These Terms of Service govern your use of the Shouzam website and the purchase of our products. By using our website, you agree to comply with these terms and all applicable laws.

2. Eligibility

By placing an order, you confirm that you are at least 18 years old or have permission from a parent or legal guardian to use our website.

3. Products & Availability

We make every effort to ensure product descriptions, images, and prices are accurate. However, errors may occur. We reserve the right to correct any errors, update information, or discontinue products without prior notice.

4. Pricing & Payment

All prices are listed in Pakistani Rupees (PKR).
Prices may change without prior notice.
We currently offer Cash on Delivery (COD) across Pakistan.
Payment must be made at the time of delivery unless another payment method is offered.

5. Orders

We reserve the right to accept, reject, or cancel any order for reasons including:

Product unavailability
Incorrect pricing
Suspected fraudulent activity
Incomplete or incorrect customer information

If your order is cancelled after payment (where applicable), any eligible refund will be processed promptly.

6. Shipping & Delivery

We deliver throughout Pakistan. Delivery times are estimates and may vary due to weather, public holidays, courier delays, or other circumstances beyond our control.

Please ensure your shipping address and contact details are accurate.

7. Returns & Refunds

Returns, exchanges, and refunds are handled according to our Return & Refund Policy. Please review that policy before requesting a return.

8. Intellectual Property

All content on this website, including our logo, images, product descriptions, graphics, text, and designs, is the property of Shouzam and may not be copied, reproduced, or distributed without our written permission.

9. User Responsibilities

You agree not to:

Provide false or misleading information.
Use the website for illegal or fraudulent purposes.
Attempt to damage, hack, or interfere with the website.
Violate the rights of other users or third parties.

10. Limitation of Liability

To the fullest extent permitted by law, Shouzam is not liable for indirect, incidental, or consequential damages arising from the use of our website, delays in delivery, or product misuse.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with the revised "Last Updated" date.

13. Governing Law

These Terms of Service are governed by the laws of Pakistan. Any disputes arising from these terms shall be subject to the jurisdiction of the competent courts of Pakistan.