Refund policy

Return & Refund Policy

Last Updated: July 2026

At Shouzam, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 7 days of receiving your order if:

  • The item is unused, unworn, and in its original condition.
  • All original tags, packaging, and accessories are included.
  • You provide your order number or proof of purchase.

Exchanges

We offer exchanges if:

  • You received the wrong product.
  • You received a damaged or defective item.
  • You need a different size (subject to stock availability).

Please contact us within 7 days of receiving your order to request an exchange.

Refunds

After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds are processed within 5โ€“7 business days.
  • For Cash on Delivery (COD) orders, refunds will be made via bank transfer or another mutually agreed payment method.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Shoes that have been worn or used.
  • Items without original packaging or tags.
  • Products damaged due to misuse or improper care.
  • Final sale or clearance items (if applicable).

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos of the item and packaging. We will review your request and arrange a replacement or refund if appropriate.

Return Shipping

  • If the return is due to our error (wrong or defective item), Shouzam will cover the return shipping cost.
  • If the return is for another eligible reason (such as a size exchange), the customer is responsible for the return shipping cost unless stated otherwise.

Order Cancellation

Orders can be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled and must follow the return process if eligible.

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: asad185818@gmail.com

Phone/WhatsApp: +92 319 465 3087

Business Hours: Monday โ€“ Saturday, 9:00 AM โ€“ 8:00 PM

Thank you for shopping with Shouzam โ€“ Shoes for Every Step. We appreciate your trust and are committed to providing quality products and excellent customer service.