Store Policies

Welcome to SHOUZAM. We're committed to providing a secure, transparent, and enjoyable shopping experience. Please review our store policies before placing an order.

Shipping Policy

We deliver across Pakistan.
Orders are usually processed within 1–2 business days.
Delivery typically takes 3–5 business days, depending on your location.
Delivery times may be longer during public holidays or promotional periods.

For complete details, please visit our Shipping Policy page.

Return & Exchange Policy

Eligible products can be returned or exchanged within 7 days of delivery.
Items must be unused, in their original packaging, and include all accessories.
Products showing signs of wear or damage caused after delivery are not eligible for return or exchange.

For complete details, please visit our Refund & Return Policy page.

Payment Policy

We currently accept:

Cash on Delivery (COD)
Online payment methods (if available at checkout)

All online payments are processed through secure payment providers.

Privacy Policy

Your personal information is collected only to process your orders, provide customer support, and improve your shopping experience.

We do not sell or rent your personal information to third parties.

Please read our Privacy Policy for full details.

Terms of Service

By using the SHOUZAM website, you agree to comply with our Terms of Service, including our policies regarding purchases, returns, and acceptable use of the website.

Order Tracking

Once your order has been shipped, you'll receive a tracking number (when available) so you can monitor your delivery status.

Visit our Track Order page for updates.

Product Information

We strive to display product colors, descriptions, and images as accurately as possible. However, actual colors may vary slightly due to screen settings or lighting conditions.