Refund Policy

Last Updated: July 2026

At Shouzam, customer satisfaction is our priority. If you're not completely satisfied with your purchase, please review our refund policy below.

Returns

We accept return requests within 7 days of receiving your order if:

The item is unused and unworn.
It is in its original condition and packaging.
All tags and accessories are included.
You provide proof of purchase or your order number.

Non-Returnable Items

We cannot accept returns for:

Shoes that have been worn or damaged after delivery.
Items without original packaging or tags.
Products damaged due to misuse or improper care.
Clearance or final sale items (if applicable).

Refunds

Once we receive and inspect the returned item, we will notify you of the status of your refund.

If approved, your refund will be processed within 5–7 business days.

For Cash on Delivery (COD) orders, approved refunds will be sent via bank transfer or another mutually agreed payment method.

Exchanges

If you receive the wrong size, wrong product, or a defective item, we offer an exchange subject to product availability. Please contact us within 7 days of delivery.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving it and include clear photos of the item and packaging. We will review the issue and arrange a replacement or refund where appropriate.

Return Shipping

If the return is due to our mistake (wrong or defective item), Shouzam will cover the return shipping cost.
If the return is for any other eligible reason (such as a size issue), the customer is responsible for the return shipping cost unless stated otherwise.