Frequently Asked Questions (FAQ)

1. What products does Shouzam offer?

Shouzam offers stylish, comfortable, and high-quality footwear for men and women, suitable for everyday wear and special occasions.

2. Do you deliver across Pakistan?

Yes, we deliver to all cities and regions across Pakistan.

3. What payment methods do you accept?

We currently accept Cash on Delivery (COD). If additional payment methods become available, they will be displayed during checkout.

4. How long does delivery take?

Major cities: 2–4 business days
Other cities and remote areas: 3–7 business days

Delivery times may vary during holidays or due to unforeseen circumstances.

5. How can I track my order?

Once your order is dispatched, we'll provide tracking information (where available) so you can follow your shipment.

6. Can I exchange my shoes if the size doesn't fit?

Yes. You can request an exchange within 7 days of receiving your order, provided the shoes are unused, in their original condition, and subject to availability.

7. Can I return my order?

Eligible returns are accepted within 7 days of delivery. Please review our Refund Policy for complete details and conditions.

8. What should I do if I receive a damaged or incorrect product?

Contact us within 48 hours of delivery with your order number and clear photos of the item. We'll review the issue and arrange a replacement or refund if appropriate.